HOW MUCH WILL SHIPPING COST ME?
At laCabine, we offer free shipping on all orders over €40.
- Mainland Spain – €4 – Free shipping on orders over €40
- Balearic Islands – €4 – Free shipping on orders over €40
- Canary Islands – €20 – Free shipping on orders over €100
- European Union countries – €20 – Free shipping on orders over €100
- Non-EU countries – €30 – Free shipping on orders over €120
- Asia, Oceania, Africa and South America – €100
- USA – €30 – Free shipping on orders over €120
- No shipments are made to Ceuta and Melilla
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Parcels will be shipped via Correos Express and delivered within 24–72 business hours (depending on the delivery area). Orders placed after 1:00 p.m. will be processed on the next business day.
- Mainland Spain – Delivery within 48–72 business hours.*
- Balearic Islands – Delivery within 48–72 business hours.*
*Delivery times refer to business days, excluding national, regional, or local public holidays. All orders placed after 1:00 p.m. will be processed on the following business day.
During public holidays such as Christmas or national holidays, we cannot guarantee delivery within 48 hours due to high shipping volumes. Likewise, during Second Easter, September 11th, and December 26th, laCabine will remain closed due to local holidays.
CAN I PICK UP AN ORDER AT A POST OFFICE?
If you prefer to collect your order from an MRW office, you can request this option through MRW tracking. Enter your postal code and a map with the available offices will appear.
The recipient’s mobile phone number registered with your purchase is essential. The maximum holding period for the shipment at the post office is 15 calendar days. A valid ID must be presented to collect the order. If you have any questions, send us an email at info@lacabine.es or contact us via WhatsApp at (+34) 623 36 39 91 and we will help you manage your shipment.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Yes, through the Correos Express app provided in the confirmation email or via the SMS that Correos Express sends once the order leaves our facilities. You will also be able to change the delivery time if you are not at home at the scheduled time.
If you have not been able to change the shipping address through the two options mentioned above, please do not hesitate to contact us. Call us at +34 93 582 70 72 or write to us via WhatsApp at (+34) 623 36 39 91.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched from our warehouse, you will receive a confirmation email along with an MRW link so you can track your shipment online. Through the tracking link, you will be able to manage the delivery of your parcel, such as selecting a preferred delivery time slot or changing the delivery date.
Canary Islands Shipments
Shipments to the Canary Islands are carried out via the transport agency Correos Express and will be delivered within 72 business hours for orders placed before 12:00 p.m. Shipping costs are €20 (free on purchases over €100 – total product amount).
For shipments to the Canary Islands, it is important to take the following shipping conditions into account:
Shipments are subject to IGIC (Canary Islands General Indirect Tax). These charges will be collected at the time of delivery. The invoice is exempt from VAT.
During the checkout process, you must enter the corresponding Canary Islands postal code.
It is essential to add your ID number, contact phone number, and personal details so that the transport agency does not encounter any issues when carrying out customs procedures.
For more information, please send us an email at info@lacabine.es or contact us via WhatsApp at (+34) 623 36 39 91.
*Note: It may take up to 24 hours before delivery modification options become available.
CAN I RETURN A PRODUCT?
Yes, laCabine has a flexible returns policy.
- If your product is damaged or defective, you may return it by contacting us at info@lacabine.es or by calling +34 93 582 70 72 / (+34) 623 36 39 91.
- If you are not satisfied with the product, you may also return it, provided the following conditions are met:
- Products must be returned within 14 business days from the date the customer receives the order.
- Products must be returned in their original box/packaging. If the product is wrapped in transparent film, this film must not have been opened.
- Products must not have been used.
- Please do not place tape or stickers directly on the packaging or box. Products that are in poor condition will not be accepted.
*Conditions established in clause 11.1 of the “Terms and Conditions” section.
WHAT OPTIONS DO I HAVE WHEN RETURNING A PRODUCT?
To return a product, you can contact the Customer Service Department by sending an email to info@lacabine.es or by calling +34 93 582 70 72.
When returning a product, you may choose between:
- Refund of the amount paid.*
- Replacement with the same product reference (in cases where the product is returned due to being damaged or in poor condition).*
- Replacement with an alternative product. (If the new product has a lower price, laCabine will refund the difference; if the product has a higher value, the customer must pay the difference).*
*The refund or shipment of the new product will be processed once the returned package has been received at our facilities. In the event that a refund is issued, the transfer will be made within 14 business days, depending on your banking institution.
DO I HAVE TO PAY THE RETURN SHIPPING COSTS?
If you received your order with any or all products damaged or in poor condition, you will NOT have to pay shipping costs under any circumstances. Additionally, if you request a replacement of the same damaged product or want to exchange it for a different reference, handling and shipping costs will be covered by laCabine.
We also offer the option to return or exchange products even if they were received in perfect condition; however, in this case, handling and shipping costs will be your responsibility.
I HAVE NOT RECEIVED MY ORDER. WHAT SHOULD I DO?
Call us at +34 93 582 70 72, we’ll be happy to help—you’re in good hands.
There are two main reasons why you may not have received your package:
- Incorrect address: In this case, we recommend always checking that the address you entered is correct, as your package may have been delivered to the wrong address.
- Failed delivery attempts: MRW makes up to three delivery attempts on the agreed date/time. If they have not been able to contact you and more than 14 business days have passed since the first delivery attempt, the package will be returned to our facilities. We recommend checking all SMS messages, calls, and emails.